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Cancellation Policy and no show: If canceled or modified up to 24 hours local time before the date of arrival, no fee will be charged. Children of any age are welcome in the same room with their parente. Children under 9 stay free when using existing bedding.
A second child under 2 years can stay free of charge in a crib. Maximum capacity of extra beds in a room: Capacity for cots in the room: Pets are not allowed in our rooms but welcome on restaurant terrace. About pre-authorization Hotel reserves all the rights to pre-authorise the credit card when a credit card is used as a reservation guarantee method.
Pre-authorisation is not a charge; it is a temporary hold. This means hotel will check if the card is active and if there is enough balance to cover at least the first night cost.
After a certain period, the pre-authorisation hold is released. This varies on countries and card issuers.
Please contact your bank for an advice on handling this. For our non-refundable rates, the entire stay will be charged at the time of reservation. Ley 99 de La ley del 21 de julio de Ley de Por la cual se dictan normas sobre el Patrimonio Cultural y se crea el Ministerio de Cultura.
Que modifica la Ley de Por la cual se modifica y adiciona la Ley de Ley General de Cultura y se dictan otras disposiciones. LEY DE Consentimiento previo, expreso e informado del Titular para llevar a cabo el Tratamiento de datos personales.
Conjunto organizado de datos personales que sea objeto de Tratamiento. Procedimiento en virtud del cual el responsable cesa en el uso de los datos. Free Wi-Fi is available throughout the property. Breakfast included in most room rates, but not all.
Free private parking on site. A reservation is necessary. By colombian law is forbbiden to smoke in your room or any other place of the Hotel. The penalty for non compliance is USD fine per night charged to your bill. All our reservations need a valid credit card to be guaranteed. If you travel with a childe under 18 years old you need a legal proof that the adults in the room are their parents.
For Colombians you must bring Registro Civil de Nacimiento. Cite Hotel strictly and no exeption protects minors. Guests agree to accept the law to prevent and counteract exploitation, pornography and sex tourism with minors according to article 17 Ley de and Ley de For prepaid non-refundable rates, you will be charge the entire rates.
Customers that show in their Passport the migration seal of entry to the country as tourists, will be exempt from the tax of value added VAT , if this seal is: This seal is issued by the Department of Immigration, when the guest enters the country.
CIte Hotel in this case, can not collect the VAT and also we see in the obligation of issue the invoice to name of the guest, with this action Cite Hotel, gives compliance to Decreto de Cite Hotel, also will charge VAT if in the passport of the guest, there is an evidence that he remained by more than days in Colombia, during the last 12 months. Guests agree to accept personal data law Ley Estatutaria de , Ley de We commit to taking care of water and energy in our rooms, common areas, meeting rooms and restaurant.
Our purchases are made from suppliers that comply with their duties towards Sustainability. Furthermore, we commit to classifying the hard and dangerous residues generated from our activities. We spread the respect of values and cultural traditions, the respect for vulnerable populations, and the care of our boys, girls and teenagers among our Employees, Clients and Guests. We promote the continuous improvement of the capacities of our Employees. We make sure our activities are executed complying with the current national laws that apply to our activities.
To rationally use water while using the bathrooms in the establishment. To deposit trash and solid residues in their respective containers and not in flower pots or ornaments in order to facilitate its recycling.
To not smoke in unauthorized zones Resolution of To avoid causing noise and using sound amplifiers. To take care and respect gardens and green areas. To take care of the regional heritage, to not extract or damage cultural goods.
When visiting natural areas, respect and follow the established signs. They serve a very important purpose for your safety and the conservation of resources. When visiting natural or cultural areas, abstain from collecting, extracting or buying hand crafts that contain animal parts or any other type of biological material.
To comply with the current laws related to the protection of flora and fauna, as well as cultural heritage. To not exceed tolerable noise during events. To have the necessary safety during their stay in the Hotel. To be treated politely when making requests to the Hotel. To decide their participation in the environmental programs carried out by the Hotel.
To be able to taste typical dishes in the establishment or in gastronomical establishments promoted by Cite Hotel. To receive accurate information about tourist sites to visit. To not be discriminated for any condition in the Hotel or in the tourist sites they visit.
The right to visit safe touristic sites. To be heard regarding complaints and suggestions. To express their level of satisfaction regarding the services offered.
To fairly negotiate commercial conditions for both parties. To not have discriminatory practices towards vulnerable populations. While possible, to use ecologic o renewable raw materials. To not exceed the use of plastic bags and packaging in their deliveries. To not promote the gastronomic commercialization of prohibited fauna species or species in risk of extinction. To maintain fair commercial conditions with their own suppliers.
To provide their services with qualified personnel. To negotiate the commercial conditions of delivery and supply in a fair environment for both parties. To not be discriminated for any condition. Persona natural cuyos datos personales sean objeto de Tratamiento. El Titular tiene dos opciones para revocar su consentimiento: Solicitar la revocatoria sobre la totalidad de las finalidades consentidas: Solicitar la revocatoria parcial del consentimiento: Manejo de datos para contacto del Cliente con fines de calidad del servicio.
Dar cumplimiento a exigencias legales y requerimientos de autoridades judiciales. Los derechos que le asisten al titular. Ejercer el derecho de acceso para actualizar, rectificar, eliminar datos personales.
To not pour food remains, oils, chemical products, paper or plastic in drains or sewers. To execute practices that promote and support the conservation of water, air and energy. To immediately inform if equipment from the water system or electricity system requires maintenance. To use biodegradable cleaning products that do not pollute.
To turn off equipment and appliances that are not in use. During nights or weekends to turn off work equipment, as well as printers and screens; this helps to reduce energy use. To only print if it is completely necessary. While printing, print on both sides or even 2 pages per sheet. To not be discriminated by any condition. To work in a healthy and safe environment. To receive uniforms, work supplies or personal protection gear that are necessary.
To continuously receive training for the improvement of their job competencies.